Contact Us
At Homeciety, our customers are at the heart of everything we do. Whether you're reaching out with questions, need support with an order, or simply want guidance about choosing the right home product, we’re here to assist you every step of the way. Your home matters and so does your experience with us.
This Contact Page has been created to ensure you have clear, direct, and reliable channels to reach our team when you need us.
📩 Email Support (Primary Contact Method)
For all inquiries, reach us at:
homeciety.info@gmail.com
Email is our fastest and most reliable support channel. We respond to all messages within:
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24–48 hours on weekdays
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Messages sent during weekends will be replied to on Monday
When sending your email, please include:
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Your full name
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Order number (if applicable)
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A clear description of your inquiry
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Photos or videos (if reporting damaged items)
This helps us resolve your issue faster and more accurately.
🛍️ Order Support & Tracking Assistance
If you made a purchase and need help with your order, we assist with:
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Checking your order status
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Tracking number support
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Shipment delays
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Wrong items received
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Missing items
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Delivery confirmation questions
We know how important your order is, so we prioritize all order-related emails. Our team will investigate and provide updates as quickly as possible.
🔧 Product Help & Recommendations
Unsure which product is right for you?
Need help choosing décor or home appliances that match your lifestyle?
Our support team is trained to help you:
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Understand product features
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Compare items
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Choose items that match your home style
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Know what to expect after purchase
Whether you’re upgrading your living room, enhancing your kitchen, or shopping for décor, we’re here to guide you.
📦 Returns, Refunds & Replacement Assistance
If you received:
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A damaged item
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A defective product
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An incorrect order
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An item that arrived in poor condition
please reach out to us immediately at homeciety.info@gmail.com.
To handle your case quickly, include:
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Clear photos or videos of the issue
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Your order number
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The email used at checkout
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A brief explanation of the problem
Once we receive your report, we will:
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Review your claim
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Investigate with our fulfillment team
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Provide solutions such as:
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Replacement
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Refund
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Store credit
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Your satisfaction is our priority, and we will handle every claim with care.
🌍 Shipping & Delivery Inquiries
You may reach out if:
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Your tracking hasn’t updated
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Your package is taking longer than expected
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You missed a delivery attempt
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You need help understanding shipping timelines
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You want updated shipping estimates for your country
We monitor shipping performance closely and assist you with courier updates whenever necessary.
📣 Business & Partnership Inquiries
For brand collaborations, bulk purchases, or business partnerships, contact:
📩 homeciety.info@gmail.com
Subject line: Business / Collaboration Inquiry
Our team will review your proposal and respond professionally.
💬 Customer Support Hours
We operate with the following support schedule:
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Monday – Friday: 9:00 AM – 6:00 PM
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Saturday: 10:00 AM – 4:00 PM
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Sunday: Closed
Messages sent after working hours will be prioritized on the next business day.
🔒 Need Help With Account or Payment Issues?
If you need assistance with:
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Account login
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Password resets
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Failed payments
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Double charges
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Checkout errors
Email us and our team will resolve it quickly. All payments on Homeciety are processed using secure and encrypted gateways, and we never store your full card information.
🚫 Spam & Fraud Protection
To protect our customers, we do not provide support through:
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WhatsApp
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SMS
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Social media comments or DMs
All official communication happens only through:
This prevents fraud, impersonation, and unauthorized access to your order details.
🧡 Our Promise to You
Our mission at Homeciety is not just to offer beautiful home décor and appliances — it is to create a shopping experience that is:
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Easy
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Fast
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Safe
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Transparent
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Customer-centered
When you contact us, you’re speaking to a real human who genuinely cares about your experience. We treat every customer with respect, patience, and priority.
📘 Frequently Asked Questions (FAQ)
Before reaching out, you may also want to check our FAQ page, which includes answers to common questions regarding:
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Shipping times
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Tracking issues
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Return process
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Payment methods
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Product information
If the FAQ does not answer your question, feel free to reach out immediately.
📥 How to Get the Fastest Support
To ensure your request is handled quickly, we recommend:
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Sending your inquiry to the correct email
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Including your order number
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Adding photos/videos if reporting an issue
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Using a clear subject line like:
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“Order #1234 — Tracking Issue”
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“Refund Request — Damaged Item”
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“Product Inquiry”
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Following these steps helps our team locate your information instantly.
📧 Contact Us Anytime
Homeciety is always here to support you.
For all inquiries, message us at:
Thank you for choosing Homeciety — where style, comfort, and modern living come together beautifully.