Refund policy
Thank you for shopping at Homeciety. We want you to love every product you purchase. If you are not fully satisfied, this Refund Policy explains your rights and how returns and refunds work.
1. Eligibility for Returns
You may request a return within 7 days of receiving your item if:
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The item is damaged or defective
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The item is incorrect
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You received the wrong color or variation
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The item arrived faulty due to shipping
To be eligible, the item must be unused, in original packaging, and in the same condition you received it.
2. Non-Returnable Items
We do not accept returns for:
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Used or damaged products caused by the customer
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Items without original packaging
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Clearance sale items
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Gift cards
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Personal care items for hygiene reasons
3. Return Process
To begin a return, contact us at:
📩 homeciety.info@gmail.com
Please include:
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Order number
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Name
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Reason for return
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Photo/video evidence of the issue
Once your request is approved, you will receive instructions on how to send your item back.
4. Refunds
After we receive and inspect your returned item:
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Approved refunds will be processed to your original payment method within 5–10 business days
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Shipping fees are non-refundable
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If applicable, return shipping cost may be deducted from your refund
5. Late or Missing Refunds
If your refund is delayed:
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Check your bank account
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Contact your card company
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Contact your bank
If you still have issues, email us at homeciety.info@gmail.com
6. Exchanges
We replace items only if they are defective or damaged. To request an exchange, email us.
7. Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this period, your order may already be processed.
8. Contact Us
For all return or refund questions:
📩 homeciety.info@gmail.com