Shipping policy

Thank you for shopping at Homeciety. We are committed to offering a smooth, reliable, and transparent shipping experience for all our customers worldwide. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order with Homeciety, you automatically agree to the terms stated in this policy.

1. Order Processing Time

All orders placed on Homeciety undergo processing before shipment. This includes order verification, quality checks, packaging, and preparing for dispatch.

  • Processing Time: 1–3 business days

  • Processing does not include weekends or public holidays.

  • During high-volume periods (sales, holidays), processing may take an additional 1–2 days.

Once your order has been processed, you will receive a confirmation email indicating that your package is ready for shipment.

2. Shipping Time Estimates

Shipping times depend on your location. Below are the standard delivery estimates:

United States:

5–10 business days

United Kingdom, Canada & Australia:

5–10 business days

Europe:

5–12 business days

Asia:

7–14 business days

Africa:

7–14 business days (Nigeria, Ghana, Kenya, South Africa, etc.)

Rest of the World:

7–15 business days

Note: These shipping times are estimates and may vary due to factors outside our control such as customs clearance, weather conditions, courier delays, or local holidays.

3. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Weight and size of the items

  • Shipping option selected

We also offer free shipping promotions from time to time, depending on your region and order value.

4. Tracking Your Order

After your order is shipped, you will receive an email containing:

  • A tracking number

  • A tracking link

  • Courier information

Please allow up to 48–72 hours for tracking updates to reflect on the courier’s system.

If your tracking number shows “Pending” or doesn’t update, this is normal during international transit and may take a few days to reflect movement.

5. Incorrect Address Policy

Customers are responsible for providing the correct shipping address at checkout. If a mistake is made:

  • Contact us immediately at homeciety.info@gmail.com to correct it.

  • If the order has not been shipped, we will update the address.

  • If the order is already in transit, we cannot change the address.

Homeciety is not responsible for failed or lost deliveries due to incorrect addresses provided by the customer.

6. Lost, Delayed, or Stolen Packages

We work closely with our shipping partners to ensure safe delivery, but delays or issues can occur. Please note:

  • Homeciety is not responsible for delays caused by customs, couriers, or natural events.

  • If your package is marked delivered but you did not receive it, check with neighbors or your local post office.

  • If it is still missing, contact us at homeciety.info@gmail.com and we will assist with a resolution depending on the situation.

For packages confirmed lost by the courier, we may offer:

  • A replacement

  • Store credit

  • A refund (case-by-case basis)

7. Customs, Duties & Taxes

Depending on your country, import duties or customs fees may apply. Please be aware:

  • These charges are not included in our product prices or shipping fees.

  • Customers are responsible for paying any customs or import fees for their country.

  • Homeciety cannot estimate or control these charges.

If customs refuses a package due to unpaid fees, Homeciety is not responsible.

8. Multiple Item Orders

If your order contains multiple items, they may be shipped separately due to warehouse logistics. If so, you will receive:

  • Separate tracking numbers

  • Items arriving at different times

This does not affect your shipping cost and does not mean your order is incomplete.

9. Delivery Attempts

Most couriers will make multiple delivery attempts. If they fail to deliver:

  • The package may be returned to our warehouse

  • You may be responsible for re-shipping fees

Please monitor your tracking updates to avoid missed deliveries.

10. Shipping Restrictions

We currently ship worldwide, but some locations may be restricted due to courier limitations. If your country is not supported:

  • We will notify you by email

  • You will be issued a full refund

11. Damaged Packages

If your item arrives damaged:

  1. Take clear photos or videos of the damaged product and packaging

  2. Send details to homeciety.info@gmail.com

  3. Include your order number

  4. We will resolve the issue through a replacement or refund depending on the case

Claims without evidence cannot be processed.

12. Order Tracking Not Updating

If your tracking has not updated for 7–10 days, it may be due to:

  • International transit

  • Customs scanning

  • Courier delays

Contact us if it exceeds 12 days without updates.

13. Change of Mind After Shipping

If you change your mind after shipment, the item cannot be recalled. You may apply for a return after receiving the item, following our Refund Policy.

14. Contact Us

For shipping-related questions, concerns, or assistance, contact us at:
📩 homeciety.info@gmail.com

Our support team will respond within 24–48 hours.

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